Refund Policy

LoveLink UK offers premium subscriptions and one-time digital purchases (Profile Boost credits). Because our products are digital and delivered instantly, refunds are limited but we always try to be fair. This policy complies with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Under UK law, you have a right to cancel a digital purchase within 14 days of buying it. However, by completing your purchase and accessing the premium features or boost credits immediately, you expressly consent to the service beginning before the 14-day period ends. This means the right to cancel under the cooling-off period is waived once the service has been accessed.

If you have purchased a subscription or boost credits and have not yet accessed or used any premium features, you may request a full refund within 14 days by contacting us at hello@lovelink.uk.

Monthly plans: You may cancel at any time. Your premium access continues until the end of the current billing period. No refunds are issued for the remaining days in a billing cycle after cancellation.

Annual plans: You may cancel at any time. No partial refunds are issued for unused months unless the service has experienced a significant and sustained technical failure on our side.

3-day free trial: If you cancel before your trial ends, you will not be charged. If you forget to cancel and are charged, contact us within 48 hours and we will refund the first charge as a goodwill gesture — one time per account.

Profile Boost credits are non-refundable once purchased, as they are a consumable digital item. If you experience a technical fault that prevented a boost from activating (e.g. boost deducted but did not appear in discovery), contact support within 7 days and we will restore the credit to your account.

We will issue a refund in the following circumstances:

• You were charged twice for the same period (duplicate charge)
• You were charged after cancelling your subscription
• A technical error on our platform prevented access to paid features for more than 72 consecutive hours
• Your account was banned in error and you were not at fault

Email hello@lovelink.uk with:

• The email address on your LoveLink account
• The date of purchase and amount charged
• The reason for your refund request

We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days depending on your bank or card provider.

If you raise a chargeback with your bank without contacting us first, we reserve the right to suspend your account pending investigation. We encourage you to contact us directly — we are a small team and we genuinely want to resolve issues fairly.

Payments processed via Paddle are subject to Paddle's own refund and dispute resolution policy, as Paddle acts as the merchant of record for those transactions. Payments via Stripe or Flutterwave are processed directly on your behalf.

Questions about this policy? Email us at hello@lovelink.uk or use the support form in your profile settings.